1. What is Alterbabe?
Alterbabe is a print-on-demand apparel and accessories store. We offer custom-designed T-shirts, hoodies, Hawaiian shirts, jerseys, jackets, pajamas, blanket hoodies, mugs, hats, and more. Each item is produced specifically for you after your order is placed.
2. How long does shipping take?
Your total delivery time includes:
Processing Time (3–5 business days) + Shipping Time
- U.S. Shipping: 5–10 business days after processing
- International Shipping: 8–15 business days after processing
Delivery times may vary during peak seasons or due to carrier delays.
3. How much does shipping cost?
- United States: Flat rate $5.99 per order
- International (Europe, Australia, Canada): Flat rate $13 per order
4. Can I cancel or modify my order?
Yes. You may request changes or cancellation within 6 hours of placing your order, before it enters production.
Once production begins, changes or cancellations are no longer possible since items are custom-made.
Please contact us as soon as possible at: [email protected]
5. How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can also track your order on our Track Your Order page.
If you do not see the email, please check your spam folder or contact us.
6. What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery and provide clear photos of the issue.
We will review your case and offer a replacement or refund when applicable.
7. Do you accept size exchanges?
Because all products are made to order, we do not offer exchanges for incorrect sizes selected at checkout. Please review the size chart carefully before placing your order.
8. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. All payments are processed securely through encrypted checkout.
9. Do you ship internationally?
Yes. Alterbabe ships to Europe, Australia, and Canada via standard international delivery.
International customers may be responsible for import duties, taxes, or customs fees depending on local regulations (DDU policy).
10. How can I contact customer support?
Email: [email protected]
Phone: +1 (302) 505-5055
Support Hours: Mon–Fri: 9 AM – 5 PM (Eastern Time)
We typically respond within 1–2 business days.